rummy FAQ — Answers to All Your Questions

The minimum deposit at rummy is ৳100 — this applies to all payment methods. Whether you use bKash, Nagad, Rocket or Upay, you can start from ৳100. The same limit applies to slot games and the live tables at rummy Casino.

After logging in to rummy, go to the "Deposit" option and select Nagad as the payment method. Enter the amount, then confirm with your Nagad number and PIN. Once the transaction is successful, the balance will be added to your rummy account automatically.

Log in to your rummy account and go to the deposit page, select bKash and enter the amount. Send money to the number provided via bKash and save the reference number. The balance is usually added within a few minutes. If there is any issue, contact live chat.

First refresh the page and wait a few minutes. If the balance still does not appear, take a screenshot of the transaction and note the transaction ID, then contact rummy's 24/7 live chat support. The support team will verify and resolve the issue quickly.

rummy uses SSL encryption to keep all data secure. Documents submitted for verification are used solely for identity confirmation and are not shared with third parties. For more details, read rummy's privacy policy.

Account verification is done for your own protection — to prevent anyone from using your identity to access the account. It is part of responsible gaming and a step to confirm that you are 21 or older. Verification must be completed before making a withdrawal.

A National ID card (NID), passport or driving licence is generally accepted. Clear photos or scans of both sides, including your photo, must be submitted. The document must not be expired and the name on it must match the name on the account exactly.

Yes, the name registered on your rummy account must match the name on your bKash, Nagad, Rocket or Upay wallet. If the names do not match, your withdrawal may be delayed or rejected. Contact support if you need to make any changes.

In live dealer games, a trained dealer runs the game from a real studio via live video stream. You place bets by putting chips on the screen and see the results in real time. At rummy Casino you will find games from multiple live studios including Evolution, Ezugi and Pragmatic Play Live.

Yes. The live casino section of rummy works fully on both mobile browsers and the app. With a good internet connection, you can play at live tables laid out for your smartphone screen without any difficulty. The app is available on both Android and iOS.

In roulette you can place bets on numbers 1 to 36 and zero. A straight bet on a single number pays 35 times if it wins. Simple bets like red/black or odd/even have a higher chance of winning but a lower multiplier. The dealer spins the wheel at the live roulette tables in rummy Casino.

Both Teen Patti and Andar Bahar are available at rummy. In Teen Patti 20-20 the goal is to make the best hand with three cards. In Andar Bahar a joker card is revealed and you bet on which side it will match. Both are easy to learn and rounds finish quickly.

Yes, rummy's "rummy Live Table Special" offer gives a 40% bonus on deposits in the Live Casino section, up to ৳6,000 — wagering 22x, minimum deposit ৳100. Example: deposit ৳2,000 and get ৳800 bonus, with total wagering ৳800 × 22 = ৳17,600.

Common reasons include a wrong password, wrong username, or Caps Lock being on. Clear your browser cache and cookies, then try again. If the problem persists, reset your password. After repeated failed attempts, your account may be temporarily locked — contact support in that case.

On the rummy login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP will be sent. Use it to set a new password. For security, choose a strong password combining uppercase and lowercase letters, numbers, and symbols.

Yes, you can log in to your rummy account from any device. The first time you log in from a new device, you may need to verify your identity with an OTP. This is part of keeping your account secure.

No, rummy's rules allow only one account per person. If multiple accounts are found, they may be closed and any related deposits or bonuses may be cancelled. See the Terms and Conditions for full details.

To update personal information, contact rummy's live chat support directly. Any details will only be updated after your identity has been verified. It is safer to speak with support before making changes from your profile.

Weekly cashback is calculated based on your total losses for that week — that is, total losses minus total winnings equals net loss. You receive cashback at a fixed rate based on your VIP level. Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.8% = ৳160 cashback.

Your activity is tracked as you play regularly at rummy. Consistent betting and increased account activity create opportunities to move up to higher levels. The cashback rate increases at each level, starting from Bronze. For more details, visit the rummy VIP Program page.

rummy has four VIP levels:

Bronze — up to 0.2% weekly cashback.
Silver — up to 0.5% weekly cashback.
Gold — up to 0.8% weekly cashback.
Platinum — up to 1.0% weekly cashback.

At each level, cashback is paid on the net loss for that week.

In addition to cashback, members at higher VIP levels may receive priority support and special promotional offers. Platinum members receive separate attention from rummy. Promotions such as birthday rewards can be claimed personally after account verification.

After cashback is added to your account, conditions for using it may apply. Read the Terms and Conditions or ask support for details on playing with cashback balance and making withdrawals. The minimum withdrawal amount is always ৳1,000.