rummy's guide to responsible gambling
When gambling turns from enjoyment into stress, making the right decision is the wisest thing to do. rummy believes every player has both the right and the responsibility to know their limits and stick to them.
Our core principles and position
At rummy, we see gambling as a form of entertainment — not a source of income or a way to solve problems. Before placing any bet, keep in mind that the possibility of losing always exists and that is normal. No strategy or method guarantees a win.
By opening an account in accordance with our Terms and Conditions, every user confirms that they are playing knowingly and of their own free will. Avoid playing during times of financial difficulty or when under mental stress.
Under rummy's Privacy Policy, all your responsible gambling information is kept completely confidential — it is never shared with any third party. Any request to self-exclude or set limits is used solely for your protection.
If you have any doubts or would like to speak to someone directly, our FAQ page has clear answers to many questions — or contact us directly via live chat.
Ways to keep control of yourself
rummy provides several protective tools that you can use at any time. Using these tools is not a sign of weakness — it is genuine responsibility.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; increasing a limit requires a mandatory waiting period.
Session time limit
Decide in advance how long you will play in one sitting. When the set time is up, the account automatically goes on a break so you do not spend more time than intended.
Self-Exclusion
You can keep your account closed for a set period — from one week to permanently. No login or betting is possible during this time. It takes effect immediately once activated.
Reality check reminder
At regular intervals, a reminder appears showing how long you have been playing and how much money has been spent. This helps you stay aware and avoid poor decisions when tired.
Loss limit
Once you have lost a set amount, your account automatically goes on a break. This protects you from placing larger bets in an attempt to chase your losses.
Cool-off break
Take a break of a few hours or days before making a big decision. During this time the account is inactive, giving you a chance to clear your head and make a considered decision.
Want to activate self-exclusion?
If you feel you need a break from gambling, contact us via our 24/7 live chat or by email. The support team provides assistance in both Bengali and English.
- When a self-exclusion request is received, the account is deactivated as quickly as possible.
- No promotional messages are sent during the exclusion period.
- At the end of the period, a specific verification process must be followed to reactivate the account.
- In the case of permanent exclusion, the account is closed forever.
Warning signs — when to stop
Gambling problems do not appear suddenly — they build up gradually. If you notice the signs below in yourself and honestly acknowledge them, it becomes easier to get help in time.
Urge to quickly recover lost money
Trying to recover losses by placing bigger bets after losing — this is the most recognisable warning sign.
Hiding from family or friends
A tendency to hide from close ones how much time or money is being spent on gambling.
Taking money away from essential expenses
Using money set aside for food, rent, or education for betting is a serious warning sign.
Feeling restless or irritable when not playing
Getting a bad mood, anxiety, or losing focus when unable to play are signs of dependency.
Playing far longer than planned
Saying 'just a little more' while hours go by — being unable to stick to planned limits.
Neglecting relationships and responsibilities
Spending time gambling while avoiding work, family, or social responsibilities causes harm to your life.
Where to find support
Asking for help takes courage. You are not alone — family, friends, and professional counsellors are always ready to help.
rummy live chat
Speak directly with our support team. Available in Bengali 24 hours a day, 7 days a week. Immediate assistance is provided for closing an account or setting limits.
Email Support
Contact us by email with details of your situation. Our support email address is: [email protected] — replies are provided in both Bengali and English.
Family and friends
Talk openly with the people close to you. Family members can often provide the most effective support — open discussion is far more helpful than keeping things hidden.
Professional counselling
Seek advice from a mental health professional or behavioural therapist. Gambling addiction is a recognised mental health condition — recovery through professional treatment is possible.
rummy's commitment
Responsible gambling is not just talk for us — we work to ensure it at every step.
- Age is verified when an account is opened; accounts belonging to minors are closed immediately.
- Self-exclusion requests are acted on promptly and without question.
- The support team is specially trained and sensitised on responsible gambling matters.
- No promotions or bonuses are offered to any account that is under self-exclusion.
- If an unusual change is detected in a user's playing pattern, we proactively reach out to them.
- Lowering deposit and loss limits is immediate, but increasing them has a mandatory waiting period.
Practical tips for healthy gambling
Before you start playing, set a budget — allocate only an amount whose loss would have no impact on your life. Never bet with borrowed money or savings.
Set a time limit too — for example, only two or three sessions per week, each no longer than one hour. Keep an eye on the clock. Do not cut into meal times or sleep to play.
Only play when you have a clear head. Stay away from gambling when you are tired, under stress, or under the influence of alcohol or any substance — your judgement does not work properly at these times.
Be happy when you win — but do not assume a winning streak will keep going. Do not lose your temper when you lose, and do not increase your bets to chase losses. Add up the figures at the end of each session — keep a record of how much you have spent over a month or a year.
Keep other sources of enjoyment in your life outside of gambling. Spend time with family, pursue hobbies, or socialise with friends. Problems arise when gambling becomes the main source of enjoyment in life.