rummy's Privacy Policy
Learn in detail about how important your personal data is to us, and how it is collected, stored, and kept secure.
This privacy policy applies to all members who use the rummy platform. Please read this policy carefully, as it contains important information about the collection, use, and protection of your personal data. By registering an account or using our services on rummy, you agree to the terms of this policy.
1. Introduction and Scope of Application
rummy is an online gaming and betting platform that provides services to users in Bangladesh. We treat the privacy of our members' personal data with the utmost seriousness. This privacy policy explains what types of data rummy collects, why it collects them, how they are stored, and with whom they may be shared.
This policy applies to our website, mobile application, and all services we provide. If you access our platform through a third-party service, that third party's own privacy policy may also apply. For more detailed terms related to this policy, please see our Terms and Conditions.
2. What Data We Collect
rummy collects user data in various ways. The types of data collected are described in detail below:
2.1 Identity and Contact Information
- Full name, date of birth, and gender
- Mobile number and email address
- National ID number or passport details (for identity verification)
- Current address
2.2 Financial Transaction Information
- Details of deposit and withdrawal transactions
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction date, amount, and method
- Account balance and bonus information
2.3 Technical Information
- IP address, device type, and operating system
- Browser type and language preference
- Login time and session duration
- Data obtained from cookies and similar tracking technologies
2.4 Gaming and Activity Information
- Betting history, list of preferred games, and win/loss records
- Time spent on the platform and sections visited
- Details of conversations with customer support
- VIP level and points information
3. Purpose and Use of Data Collection
rummy collects user data only for specific, legitimate purposes. No data is used unnecessarily or beyond its stated purpose.
3.1 Account Management
Your basic information is used for registration, login, identity verification, and ensuring account security. This is especially important for age verification — our platform is for persons aged 21 and above only.
3.2 Transaction Processing
Financial information is used to securely process deposit and withdrawal requests and to prevent financial fraud. The relevant mobile banking numbers are verified to confirm transactions made through bKash, Nagad, Rocket, and Upay.
3.3 Service Improvement
Gaming-related data is analyzed to improve the user experience and enhance platform performance. This analysis is entirely internal and does not reveal any personal identity.
3.4 Communication and Support
Contact information is used to provide customer support, send transaction confirmation messages, and deliver important security notifications. Marketing communications are sent only with your consent.
3.5 Ensuring Responsible Gaming
Gaming activity patterns are monitored to identify risky behavior and provide assistance where needed. The use of data for this purpose is an integral part of rummy's Responsible Gaming Policy.
4. Cookies and Tracking Technologies
rummy uses cookies and similar technologies to improve the performance of the website and application. Cookies are small text files stored on your device.
4.1 Essential Cookies
These cookies are used to maintain login sessions, verify security, and ensure the basic functionality of the platform. Without them, the service will not work properly.
4.2 Functional Cookies
These cookies are used to remember your preferred language, game history, and personal settings. They make your experience more convenient.
4.3 Analytical Cookies
Analytical data is collected to understand which sections of the platform are used most and how the service can be further improved. This data is completely anonymous.
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some services.
5. Data Storage and Security
rummy follows industry-standard security practices to keep your personal data safe. SSL encryption is used on our servers and communication systems, which prevents third-party access during data transfer.
- All data is stored on encrypted servers
- Firewalls and access control systems are in place to prevent unauthorized access
- Regular security audits are conducted
- Staff are trained to follow data protection policies
- Automatic detection and prevention of suspicious activity is in place
How long data is retained depends on the type of data and legal requirements. Even after an account is closed, certain data may be retained for a defined period to meet legal obligations.
6. Data Sharing with Third Parties
rummy never sells your personal data. However, limited data may be shared with trusted third parties in specific circumstances:
6.1 Service Providers
Necessary data is shared with selected third parties for payment processing, identity verification, and technical support. These partners are contractually bound to meet our privacy standards.
6.2 Legal Obligations
Data may be disclosed where required to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we always provide only the minimum data necessary.
6.3 Fraud Prevention
It may be necessary to share data with relevant authorities to detect and prevent financial fraud, money laundering, or other illegal activities.
Important: Outside the cases mentioned above, rummy will under no circumstances transfer your personal data to any advertiser, data broker, or unrelated third party.
7. Your Rights and Controls
rummy respects your right to control your personal data. You may exercise the following rights:
7.1 Right to Access Data
You can request at any time to find out what types of data rummy holds about you. This request can be made from account settings or through customer support.
7.2 Right to Correct Data
If any of your stored data is incorrect, you can request a correction. The correction will be made after identity verification.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you can withdraw this consent at any time. This will not affect important service-related notifications.
7.4 Account Closure Request
You can request to permanently close your account on rummy. After the account is closed, all data except that required for legal obligations will be deleted.
8. Protection of Minors' Data
The rummy platform is strictly for persons aged 21 and above. We do not intentionally collect any personal data from minors. Age is verified at the time of registration, and accounts for persons under 21 are not approved.
If it comes to our attention that data from a minor has been collected by mistake, we will immediately delete that data and close the relevant account. Learn more about our values and policies in our About Us section.
9. International Data Transfers
Our servers and technology partners may be located in various countries. Where data needs to be transferred outside Bangladesh, we ensure that appropriate data protection measures are in place. The same standard of data protection is maintained for international transfers through contractual safeguards and technical security measures.
10. Policy Changes and Updates
rummy reserves the right to amend or update this privacy policy as needed. For any significant changes, we will publish a notice on the website and inform registered members by email or SMS.
The date of the update will always be noted at the top of this page. Continued use of the platform after any changes will be considered acceptance of the updated policy. Answers to any questions about our terms or policies can be found in our FAQ section.
11. Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. Our support team is available 24/7 via live chat and email in both Bengali and English.
Contact address: [email protected]
We take all complaints seriously and are committed to resolving them in a timely manner. For urgent data protection matters, immediate assistance is available via live chat.